Choose a connection method

• Connect WhatsApp to Cooby: which option is right for you?

  Cooby syncs your team's WhatsApp conversations to your Cooby Workspace and your CRM. Each team member can connect in one of three ways, and different members can use different options. Compare the options WhatsApp Business API (recommended) Cloud Sync Chrome Extension Best for WhatsApp Business app numbers, or a new number just for Cooby Personal WhatsApp numbers and group chats Teams already using the Cooby extension Needs a browser open? | No | No | Yes,Few readers

• Can I use Cooby on multiple devices or WhatsApp numbers?

  It depends on how you connect WhatsApp to Cooby. Each member in your Workspace can connect through the WhatsApp Business API, Cloud Sync, or the Chrome Extension, and each option works differently with devices and numbers. Not sure which one you use? Go to WhatsApp Connections in your Cooby Workspace to see each member's connection. WhatsApp Business API This is the best option if your team shares one business number. Your whoFew readers

• Can I change WhatsApp numbers on Cooby whenever I want to?

  Technically, yes. Although, this is not advised as changing numbers will mess with your settings and pre-made custom tabs, notes, and other pre-defined settings. We hope this document helps you better understand how Cooby works. For any concerns or questions, kindly email us at support@cooby.co 💜Few readers

• Can I use my regular WhatsApp number for Cooby?

  Yes, you may. Cooby is designed so that anyone with a regular or business WhatsApp number is able to organize their inboxes according to their needs and preference. We hope this document helps you better understand how Cooby works. For any concerns or questions, kindly email us at support@cooby.co 💜Few readers

• Can I integrate my WhatsApp API number?

  Few readers

WhatsApp Business API

• How to connect Cooby with WhatsApp Business API

  Cooby now supports connecting your WhatsApp through the official WhatsApp Business API. This article shows you how to connect so your conversations start syncing into your Cooby Workspace. Before you start Before your team connects through the WhatsApp Business API, your company's Meta Business portfolio needs to be set up. Your admin should complete these two steps first. Add your team members to your Meta Business portfolio Every team member who will connFew readers

Cloud Sync

• Cloud Sync Setup Guide

  Cloud Sync lets your team sync WhatsApp messages directly to your CRM without keeping WhatsApp Web open. Once a member's WhatsApp is connected to your workspace, messages sync automatically even when they are sent or received on mobile. Setup takes two steps. First connect your team members' WhatsApp accounts, then connect your CRM in the Integration Center. Cloud Sync is available on the Starter, Growth, and Custom plans. Historical message sync is available on the Growth and Custom plans oFew readers

• Managing Cloud Sync Connections

  Once Cloud Sync is set up, you can monitor and manage your team's WhatsApp connections from the WhatsApp connections page. This guide covers how to check connection status, disconnect an account, and keep your syncs running smoothly. Check your connections In your Cooby workspace, go to WhatsApp connections in the sidebar. Each row shows a team member and how they are connected. API Connection shows the member's WhatsApp Business API connection, if they use one. **Extension / ClFew readers

• Troubleshooting Cloud Sync Issues

  Having trouble with Cloud Sync? Don't fret! This guide covers the most common issues and how to resolve them. Follow the self-diagnostic steps below before reaching out to our team. My WhatsApp connection is not working Make sure you are using an updated version of WhatsApp on your device Check that you have granted Cooby all necessary permissions Try disconnecting and reconnecting the WhatsApp account Messages are not syncing to my CRM Verify that your CRM integration is propeFew readers

Chrome Extension

• How to install the Cooby Chrome Extension

  The Cooby Chrome Extension adds Cooby's features directly into WhatsApp Web. It also syncs your WhatsApp conversations to your CRM while WhatsApp Web is open. This guide shows you how to download it, install it and get it ready to use. Not sure if the extension is the right option for you? Compare it with Cloud Sync and the WhatsApp Business API in [Connect WhatsApp to Cooby: which option is right for you?](https://help.cooby.co/en/article/connect-whatsapp-to-cooby-which-option-is-right-for-youFew readers

• How to remove Cooby from my WhatsApp

  Before uninstalling Cooby, please ensure that you do not have any active paid account with Cooby. Otherwise, we will continue to charge the subscription fee until you cancel it, regardless of whether you are using the service or not. Confirm whether you have an active paid account with Cooby Open WhatsApp and click on the Cooby Menu. Check your status in the Your current Plan field. If it shows a paid subscription, cancel the plan before uninstalling Cooby. ![](https://storage.crispFew readers

• What extensions conflict with Cooby?

  Cooby works seamlessly with your WhatsApp Web as long as there aren't any other extensions that conflict with our functionality. Users have reported issues with their inbox, tabs, and even the disappearance of Cooby all together. After investigation, the root cause was the presence of other WhatsApp web extensions installed in Chrome. Below is a list of known conflicting extensions: WA Web Plus WhatsUp+ WhatHub WASender FREE Plugin Eazybe WA Manager Prime Sender WAWCD IfFew readers