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How to disconnect or remove Cooby

This article shows you how to stop syncing your WhatsApp with Cooby based on how you connected, and what happens to your data afterwards.

Disconnecting or uninstalling Cooby does not cancel your subscription. If you are on a paid plan, cancel it first in Cancel my subscription, otherwise you will continue to be charged. Not sure about your plan? Email support@cooby.co.

Chrome Extension

Open Chrome and click the puzzle icon in the top bar.

Find Cooby, click the three dots next to it and select Remove from Chrome.

Confirm the removal.

Cloud Sync

You can disconnect in Cooby or on your phone.

In Cooby. Go to WhatsApp connections in your workspace, find the team member, click the three-dot menu next to Cloud Sync, then choose Disconnect WhatsApp or Log out of WhatsApp. See Managing Cloud Sync Connections for details.
On your phone. Open WhatsApp, go to Linked devices, tap the Cooby session and select Log out.

WhatsApp Business API

Go to WhatsApp connections in your Cooby workspace, find the team member, click the three-dot menu next to API Connection and choose Disconnect.

What happens to your data

Conversations that were already synced stay in Cooby and are not deleted. If you want your Cooby data deleted, email support@cooby.co.
Data already synced to your CRM stays there. To remove it, contact your CRM's support team.

We hope this document helps you better understand how Cooby works. For any concerns or questions, kindly email us at support@cooby.co 💜

Updated on: 16/10/2026

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