Troubleshooting Cloud Sync Issues

Having trouble with Cloud Sync? Don't fret! This guide covers the most common issues and how to resolve them. Follow the self-diagnostic steps below before reaching out to our team.

My WhatsApp connection is not working

• Make sure you are using an updated version of WhatsApp on your device
• Check that you have granted Cooby all necessary permissions
• Try disconnecting and reconnecting the WhatsApp account

Messages are not syncing to my CRM

• Verify that your CRM integration is properly configured in the Integration Center
• Ensure your CRM account has the necessary permissions to receive data from Cooby
• Allow a few moments for the sync to complete, then check your CRM again

Still stuck? For any concerns or questions regarding Cloud Sync, kindly email us at support@cooby.co 💜

Updated on: 03/07/2026