Data security & privacy

• What are the technical measures in place to ensure data security?

  Cooby is hosted with Amazon Web Services and the default location is AWS US. The data centre hosting location applicable to each Cooby customer can vary if an organization uses our data residency feature. Data residency for Cooby allows global teams to choose the region where certain types of data at rest are stored. Secure Data Transfer Cooby employ robust encryption methodologies for data transmission to protect information as it traverses over the network, ensuring the confidentialitFew readers

• Did Cooby have any certification of security?

  We take your privacy very seriously. We know Cooby touches the most personal part of our lives - our messaging inbox, so we design and build it with privacy at heart. In contrast to other hard-to-read privacy policies, Cooby privacy policy is intended to be human-readable and easy to digest. That's why we have illustrations to complement the policy. We hope you take some time to read through it carefully, as it is important! Additionally, Cooby is a SOC 2 TyFew readers

WhatsApp account safety

• How to Protect Your Account with Cooby - Meta Verified for Business on WhatsApp

  For teams that rely on WhatsApp to communicate with customers, account restrictions or bans can interrupt daily workflows. This section provides additional information about Meta Verified for Business on WhatsApp and how it may relate to your use of Cooby. Meta Verified for Business on WhatsApp Meta Verified for Business is an official paid subscription offered by Meta. It is designed to help businesses confirm authenticity, reduce impersonation related risks, and access official in app suFew readers

• Does Cooby support automated and bulk messages?

  Cooby doesn't send automated messages for you. Bulk messaging depends on how your WhatsApp is connected to Cooby. At a glance Chrome Extension Cloud Sync WhatsApp Business API Bulk messages Yes, with Broadcast to tab No No Automated messages No No No Chrome Extension With the Chrome Extension, you can send one template to every chat in a tab with Broadcast. Cooby adds a 10 to 3Popular

Support policies

• Bug Service Level Agreement

  Understanding Your Service Priorities We're dedicated to ensuring your experience with our service is smooth and reliable. Below, we potential issues you might encounter and our commitment to addressing them swiftly and effectively. Issue Categories and Response Times Communication Channels You're in good hands. Our responsive team will keep you updated through yPopular