Intro to Cooby

• Why choose Cooby?

  What makes Cooby special is that we are highly focused on addressing a very obvious problem: WhatsApp is just not made for work. We see to it that your issue is addressed as effortlessly as possible, that is why Cooby Extension has 0 set-up time, works directly on the WhatsApp interface (no need to learn new UX), and it is highly customizable to your needs and liking. We hope this document helps you better understand how Cooby works. For any concerns or questions, kindly email us at [support@coFew readers

• Is Cooby a CRM?

  Cooby is NOT a CRM. Cooby enables you to create workflows in a matter of seconds right within WhatsApp where the UX/UI is already familiar to you. You are able to skip the long and tedious setup time and reduce the administrative work by integrating Cooby with your existing CRM. We enable you to update and create contacts, perform CRM tasks right within WhatsApp, and backup customer conversations to your client database. We hope this document helps you better understand how Cooby works.Few readers

• Cooby glossary

  This glossary defines common terms that you might see as you're working in Cooby, or throughout our Help Center. 🔍 A Admin Auto-sync B Billing Broadcast C [Chat with non-contact](https://help.cooby.co/en/article/chat-with-non-contact-4jFew readers

• Getting started with Cooby

  Cooby connects your team's WhatsApp to your CRM. Every customer conversation syncs to HubSpot, Salesforce or the tool of your choice, so your whole team can see it, follow up on it and report on it. This guide gets you set up in three steps, then shows you everything you can do once you're connected. Get started in three steps Step 1: Set up your Workspace and invite your team Your Workspace is creFew readers