How to connect Cooby with WhatsApp Business API

Cooby now supports connecting your WhatsApp through the official WhatsApp Business API. This article shows you how to connect so your conversations start syncing into your Cooby Workspace.

Start the connection

1. In Cooby onboarding page, click Connect my WhatsApp.

2. A Facebook window will open. Click Continue.

3. Select your Business portfolio, then click the WhatsApp Business account dropdown. If you already have a WhatsApp Business account you want to use, select it and continue with the second section below. Otherwise, choose Connect a WhatsApp Business app to create a new one and follow the first section.

Connect an existing WhatsApp Business account

Use this path if you already use the WhatsApp Business app on your phone and want to connect that number.

1. After choosing Connect a WhatsApp Business app, select your country code and enter your WhatsApp Business number in the Phone number field. Wait for the green checkmark confirming the number is valid, then click Next.

2. Select your country code and enter your number in the Phone number field, then click Next. If this number has not been added to your business portfolio yet, you will be asked to verify it before you can continue.

3. Review the Connect your existing WhatsApp Business App details. You will keep full access to your WhatsApp Business app and can continue using it. Your phone number, contacts, chats, and chat history may be shared, and individual chats will be managed through a secure service from Meta. Click Next.
4. On the Import contacts and chat history screen, use the WhatsApp Business app on your phone to scan the QR code shown on screen. To start, open the app and tap Connect in the message from the official Facebook Business Account. If you do not see it, tap Menu or Settings, then Account, then Business Platform.
5. On the Review what you'll share with Cooby screen, check the access Cooby is requesting, then click Confirm.

6. Wait a few moments while your account connects.

7. When you see Your account is connected to Cooby, click Finish.

8. Your WhatsApp Business account is now connected to Cooby and your conversations will begin syncing.

We hope this document helps you better understand how Cooby works. For any questions, kindly reach out to support@cooby.co 💜

Updated on: 15/08/2026