Workspace Features | Cooby Help Center

Signal

Signal
Signal is an AI assistant in your Cooby Workspace that answers questions about your team's WhatsApp conversations. Ask in plain language, for example how quickly your team replies or which chats need a follow-up, and Signal shows the answer with charts and the conversations behind it. Signal is in beta and available to selected customers only. If you would like to use Signal, contact the Cooby Sales Team. AI can make mistakes, so check the sFew readers
How fast is my team replying on WhatsApp?
Signal is in beta and available to selected customers only. If you would like to use Signal, contact the Cooby Sales Team. AI can make mistakes, so check the sources before you act on an answer. A sales manager can use Signal before a team check-in to see whether customers are getting timely replies and which members need a closer review. Start with a consistent period, then compare the typical wait with the average. What to ask SignFew readers
What happened in my team’s WhatsApp this week?
Signal is in beta and available to selected customers only. If you would like to use Signal, contact the Cooby Sales Team. AI can make mistakes, so check the sources before you act on an answer. Before Monday's team meeting, use Signal to review the last completed week and compare it with the week before. The goal is to understand what changed and arrive with specific conversations to discuss. What to ask Signal Start a new analysisFew readers
What’s the latest on a rep’s deals?
Signal is in beta and available to selected customers only. If you would like to use Signal, contact the Cooby Sales Team. AI can make mistakes, so check the sources before you act on an answer. Before a one-on-one, a sales manager can ask Signal for a rep's recent deal updates instead of reconstructing every thread. Start with “What's the latest on Alex's deals?” and add a period so the answer focuses on recent activity. The result isFew readers
Which customers asked about pricing or a demo?
Signal is in beta and available to selected customers only. If you would like to use Signal, contact the Cooby Sales Team. AI can make mistakes, so check the sources before you act on an answer. A sales rep or manager can use Signal to find customers who asked about pricing or wanted a demo, then turn the relevant results into a follow-up list. This is useful before a prospecting block, when you need to recover explicit customer interestFew readers
Which WhatsApp chats need a follow-up?
Signal is in beta and available to selected customers only. If you would like to use Signal, contact the Cooby Sales Team. AI can make mistakes, so check the sources before you act on an answer. At the start of the day, a rep or manager needs a practical list of customers who have spoken and are still waiting for a reply. Ask Signal for unanswered conversations, then open the relevant thread in Conversations to decide what to send.Few readers

Conversations

Conversations
The Conversations page is your team's shared WhatsApp inbox in the Cooby workspace. Every chat lands in one place, so nothing slips through the cracks. This article covers how to use the page and how to set it up for your workspace. Finding a conversation Go to Conversations in your workspace sidebar. Search any chat or contact from the search bar. Filter the list by Member, or slice it by chat type: All, Direct, Groups, andFew readers

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