General FAQ

• Is Cooby a CRM?

  Cooby is NOT a CRM. Cooby enables you to create workflows in a matter of seconds right within WhatsApp where the UX/UI is already familiar to you. You are able to skip the long and tedious setup time and reduce the administrative work by integrating Cooby with your existing CRM. We enable you to update and create contacts, perform CRM tasks right within WhatsApp, and backup customer conversations to your client database. We hope this document helps you better understand how Cooby works.Few readers

• Why choose Cooby?

  What makes Cooby special is that we are highly focused on addressing a very obvious problem: WhatsApp is just not made for work. We see to it that your issue is addressed as effortlessly as possible, that is why Cooby Extension has 0 set-up time, works directly on the WhatsApp interface (no need to learn new UX), and it is highly customizable to your needs and liking. We hope this document helps you better understand how Cooby works. For any concerns or questions, kindly email us at  support@coFew readers

• How to remove Cooby from my WhatsApp

  Before uninstalling Cooby, please ensure that you do not have any active paid account with Cooby. Otherwise, we will continue to charge the subscription fee until you cancel it, regardless of whether you are using the service or not. Confirm whether you have an active paid account with Cooby Open WhatsApp and click on the Cooby Menu. Check your status in the Your current Plan field. If it shows a paid subscription, cancel the plan before uninstalling Cooby. (https://storage.cFew readers

• Can I integrate my WhatsApp API number?

  Unfortunately, we do not support API numbers just YET! We focused on enabling regular or business WhatsApp numbers to work around the constraints of APIs such as having to wait for customers to make the first move and the greatest limitation of using templated messages with API numbers - missing the human touch of sending personalized messages. We hope this document helps you better understand how Cooby works. For any concerns or questions, kindly email us at  support@cooby.co (mailto:suppFew readers

• Can I use my regular WhatsApp number for Cooby?

  Yes, you may. Cooby is designed so that anyone with a regular or business WhatsApp number is able to organize their inboxes according to their needs and preference. We hope this document helps you better understand how Cooby works. For any concerns or questions, kindly email us at support@cooby.co 💜Few readers

• Can I change WhatsApp numbers on Cooby whenever I want to?

  Technically, yes. Although, this is not advised as changing numbers will mess with your settings and pre-made custom tabs, notes, and other pre-defined settings. We hope this document helps you better understand how Cooby works. For any concerns or questions, kindly email us at support@cooby.co 💜Some readers

• Can I use Cooby on multiple devices/ WhatsApp numbers?

  Cooby is designed to help individuals and businesses manage their WhatsApp communications more efficiently. Although it is technically possible, we do not recommend using Cooby on multiple devices simultaneously. The limitation stems from the fact that WhatsApp Web mirrors the mobile version of the app. As such, if you try to use Cooby across several devices using the same WhatsApp account, there's a possibility for conflicts to arise.Few readers

• Can Cooby support WhatsApp on mobile?

  Unfortunately, at the moment, Cooby does not support WhatsApp for mobile devices. Our platform is designed to focus on work scenarios, and as such, we prioritize the use of WhatsApp Web for the best possible experience. However, all messages you send on mobile will be reflected on WhatsApp Web, and you can easily organize them through Cooby! ​ We hope this document helps you better understand how Cooby works. For any concerns or questions, kindly email us at  support@cooby.co (mailto:support@coFew readers

Security and Privacy

• What are the technical measures in place to ensure data security?

  Cooby is hosted with Amazon Web Services and the default location is AWS US. The data centre hosting location applicable to each Cooby customer can vary if an organization uses our data residency feature. Data residency for Cooby allows global teams to choose the region where certain types of data at rest are stored. Secure Data Transfer Cooby employ robust encryption methodologies for data transmission to protect information as it traverses over the network, ensuring the confidentialitFew readers

• Did Cooby have any certification of security?

  We take your privacy very seriously. We know Cooby touches the most personal part of our lives - our messaging inbox, so we design and build it with privacy at heart. In contrast to other hard-to-read privacy policies, Cooby privacy policy is intended to be human-readable and easy to digest. That's why we have illustrations to complement the policy. We hope you take some time to read through it carefully, as it is important! Additionally, Cooby is a SOC 2 TyFew readers