Question 1

Bug Service Level Agreement

Accepted Answer

Understanding Your Service Priorities

We're dedicated to ensuring your experience with our service is smooth and reliable. Below, we potential issues you might encounter and our commitment to addressing them swiftly and effectively.

Issue Categories and Response Times

Communication Channels

You're in good hands. Our responsive team will keep you updated through your preferred channels, ensuring clarity and support.

Live Chat: Click Here
Email: support@cooby.co

Customer Service Availability

Our Business Hours: Monday - Friday

10a.m. - 06p.m. (UTC+08:00)

Please note: Customer support is unavailable on weekends and Taiwan public holidays.

Our Commitment

We understand how crucial timely support is to you. These guidelines reflect our pledge to provide clear, effective solutions, ensuring your satisfaction and trust in our service. We aim to resolve issues swiftly, keeping you informed and confident in our dedication to your experience.

Note: These timelines are our commitment to excellence, providing a framework for expected service. We endeavor to resolve issues more swiftly when possible and will maintain transparent communication throughout the process.

Question 2

How to connect to HubSpot

Accepted Answer

There are 2 easy steps to complete your HubSpot connection:

You can also refer to our video for guidance:

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Next: Set up your team permissions.

We hope this document helps you better understand how Cooby works. For any concerns or questions regarding your HubSpot integration, kindly email us at support@cooby.co 💜

Question 3

Send a WhatsApp chat on HubSpot

Accepted Answer

Cooby helps you directly start a conversation with your HubSpot contact, this innovative addition offers a seamless experience, enabling you to initiate WhatsApp chats directly within the HubSpot platform. By eliminating the need to switch between applications, this feature enhances efficiency in engaging with leads and clients. Now, nurturing relationships and communicating effectively is more streamlined and accessible, allowing for a more integrated workflow within the HubSpot environment. Cooby encourages you to explore this new functionality and optimize your communication strategies effortlessly.

Sending a Message on HubSpot

Click on the contact you wish to send a message to.
On the right sidebar, find New WhatsApp Message by Cooby and click Send messages. This action will prompt a new message dialog.

a. From: It'll display the phone number currently logged in to your WhatsApp Web.

b. To: You can choose a specific phone number if multiple numbers are available. HubSpot values considered valid phone numbers include:

Mobile phone number
Phone number
WhatsApp phone number

c. Chat name: If multiple chats are available:

1:1

Question 4

Cancel my subscription

Accepted Answer

Currently, Cooby does not allow users to cancel subscriptions on your own due to the potential risks associated with technical operation errors.

How to cancel

Live chat:

Click Live Chat to start a conversation.
Follow our instructions to submit your cancellation request through the chat.

Email:

Contact us at support@cooby.co.
Please include your registered email and the reason for cancellation in your request.

We will process your cancellation request as soon as we receive it.

||| To safeguard your rights, please read the "Subscriptions" section of our terms and conditions before proceeding with a cancellation request.

We hope this document helps you better understand how Cooby works. For any concerns or questions regarding your account setting, kindly email us at support@cooby.co 💜

Question 5

How to use Cooby: Your quick start guide

Accepted Answer

Introduction

Cooby's intuitive yet powerful platform gives customer-facing working professionals the power to make work more productive. Use this article for a high-level summary of core Cooby features, along with links to explore more documentation for each area.

Workspace

When you first sign up a Cooby Workspace will be created along with your account. Cooby Workspace is the control area for you to invite members, manage subscriptions and configure integrations. Members in the same Workspace will share access to the same features and billing plan.

Learn more about Workspace

Integrations

Integrations allow you to connect your WhatsApp to your desired destination. Most commonly used to connect WhatsApp to CRM.

Learn more about Integrations

Billing

Learn how to understand and manage billing for Workspaces and self-serve plans in Cooby. For Custom plan questions, please reach out to your Customer Success Manager or sales representative.

Learn more about Billing

Inbox Productivity

Learn about Cooby's suite of productivity features that enable you to maximize your daily WhatsApp workflow.

Inbox Zero

Inbox Zero on WhatsApp (pioneered by Cooby) is the most efficient way to manage an overflowing and chaotic WhatsApp.

Learn more about Inbox Zero

Tabs

Tabs are groupings of chats on your WhatsApp. There are 2 types of ta

Question 6

Tabs

Accepted Answer

Tabs are groupings of chats on your WhatsApp. Utilize this amazing tool to help tame the chaos on your WhatsApp!

Types of Tabs

There are 2 types of tabs: System Tabs and Custom Tabs.

System Tabs

These Tabs are predefined by Cooby which automatically categorizes chats based on their most recent attributes.

Inbox - All chats that are not Closed, Snoozed, or Archived. Use this tab to focus on the most important chats.
Starred - Chats that have been marked as Starred.
Closed - Chats that have been marked Closed. When you receive a new message from a closed chat it will be reopened.
Snoozed - Chats that have been Snoozed. Snoozed chats will reappear in the Inbox Tab when the defined time is up or when they are manually unsnoozed.
All - All of your chats will show up in this here, regardless of them being closed or snoozed. Archived chats can be found by clicking the Archived button in the chatlist.
Unread - Chats that have unread messages.
Awaiting Reply - Chats that you have not received a response to.
Needs Reply - Chats you have yet to respond to.
Mentions - Chats where you were mentioned within the past 48 hours.
Groups - Conversations that you have with 3 or more people.
Individuals - All 1:1 conversations.
Official Accounts - Chats from verified accounts.
**Broadcast Li

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