How to connect Cooby with WhatsApp Business API

Cooby now supports connecting your WhatsApp through the official WhatsApp Business API. This article shows you how to connect so your conversations start syncing into your Cooby Workspace.

Before you start

Before your team connects through the WhatsApp Business API, your company's Meta Business portfolio needs to be set up. Your admin should complete these two steps first.

1. Add your team members to your Meta Business portfolio

Every team member who will connect WhatsApp in Cooby must be added to your company's Meta Business portfolio. If they are not added, they will not see it in the Facebook window when they connect.

In Meta Business Suite, go to Settings, then People, and click Invite people. Enter each member's email and give them access to your WhatsApp Business account.

2. Add a payment method to your WhatsApp Business account

Your admin also needs to add a payment method to the WhatsApp Business account. Without one, your team will not be able to reply to messages directly in Cooby.

In Meta Business Suite, go to Billing & payments, then Accounts, and open the WhatsApp Business accounts tab. Find your account and click Add payment method. Once it is set up, your card or line of credit will show under How you'll pay.

Tip. If you manage more than one Business portfolio, use the portfolio menu at the top left to make sure you are in the right one before checking these settings.

Start the connection

1. In Cooby onboarding page, click Connect my WhatsApp.

2. A Facebook window will open. Click Continue.

3. Select your Business portfolio, then click the WhatsApp Business account dropdown. If you already have a WhatsApp Business account you want to use, select it and continue with the second section below. Otherwise, choose Connect a WhatsApp Business app to create a new one and follow the first section.

Connect an existing WhatsApp Business account

Use this path if you already use the WhatsApp Business app on your phone and want to connect that number.

1. After choosing Connect a WhatsApp Business app, select your country code and enter your WhatsApp Business number in the Phone number field. Wait for the green checkmark confirming the number is valid, then click Next.

2. Select your country code and enter your number in the Phone number field, then click Next. If this number has not been added to your business portfolio yet, you will be asked to verify it before you can continue.

3. Review the Connect your existing WhatsApp Business App details. You will keep full access to your WhatsApp Business app and can continue using it. Your phone number, contacts, chats, and chat history may be shared, and individual chats will be managed through a secure service from Meta. Click Next.
4. On the Import contacts and chat history screen, use the WhatsApp Business app on your phone to scan the QR code shown on screen. To start, open the app and tap Connect in the message from the official Facebook Business Account. If you do not see it, tap Menu or Settings, then Account, then Business Platform.
5. On the Review what you'll share with Cooby screen, check the access Cooby is requesting, then click Confirm.

6. Wait a few moments while your account connects.

7. When you see Your account is connected to Cooby, click Finish.

8. Your WhatsApp Business account is now connected to Cooby and your conversations will begin syncing.

We hope this document helps you better understand how Cooby works. For any questions, kindly reach out to support@cooby.co 💜

Updated on: 14/10/2026