Your synced WhatsApp chats show on HubSpot records in the WhatsApp Chats by Cooby card. Click a chat to open it in Conversations in your Cooby workspace, where you can read the full history.

Open a chat from the HubSpot card

1. Open a contact in HubSpot.
2. In the right sidebar, find the WhatsApp Chats by Cooby card.
3. Click the chat name. The chat opens in Conversations.

Each chat on the card shows:

• Chat name: the contact and the teammate for a 1:1 chat, or the group name for a group chat.
• Chat type: 1:1 chat or group chat.
• Last message time: shown in the time zone you set in HubSpot.

Only Auto-synced chats show on the card. If you don't see the card, see how to add Cooby cards in the new HubSpot layout.

Open a chat from a WhatsApp activity

Each Logged WhatsApp message on the HubSpot timeline has a View chat link that opens the chat in Conversations. If you don't see these activities, click Filter activity and select WhatsApp.

Companies, deals, and tickets

The card also shows on companies, deals, and tickets on the Growth and Custom plans.

• Companies: the card shows chats with every contact associated with the company. To associate a contact, open the company, click + Add in the Contacts section of the right sidebar, select the contact, and click Save.
• Deals and tickets: the card shows chats with the linked contact. Deals and tickets you create from WhatsApp are linked to the contact automatically. See Create HubSpot Deals and Create HubSpot Tickets.

Who can open chats from HubSpot

Workspace admins control this under Settings > Conversations.

• When Who can open Conversations is set to On for everyone, every member can open any chat from HubSpot.
• When it is set to Off, Own conversations only, or Admins only, members can still open a chat from a HubSpot link as long as Allow CRM chat links is on. They see only that chat, not the rest of the Conversations inbox.

If you see "Page not found"

Make sure you're signed in to the Cooby workspace connected to this HubSpot account. If your admin turned off Allow CRM chat links, ask them to turn it on or give you access to Conversations.

Need help?

For any questions, email us at support@cooby.co 💜

Updated on: 22/10/2026