Check the this guide if you see the following messages:
HubSpot associated with multiple Workspaces
Unable to connect to HubSpot
These messages might show when you are trying to link your Cooby Workspace to a HubSpot account. The original Cooby Workspace needs to be disconnected from the HubSpot account first to allow a new connection to the account.
HubSpot associated with Multiple Workspace
If you see this message at your HubSpot sidebar, it means that the HubSpot account you connected to has already been connected to other Cooby Workspaces previously.
1. Click Manage connection
2. Click Request to disconnect
If there are more than one Workspace present, remember to Request to disconnect ALL of them.
3. The button will show Request sent after a request email is sent.
Unable to Connect to HubSpot Account
If you see this page saying while trying to connect to a HubSpot account, it means that the account you are trying to connect to has already been connected to other Cooby Workspaces previously.
1. Click Request to disconnect.
2. The button will show Request sent after a request email is sent. There will also be a small banner on top showing confirmation.
Next Step
Once you send the request email, please ask these workspace admins to disconnect by following this guide:
We hope this document helps you better understand how Cooby works. If there are other Cooby WorkSpace / HubSpot account issues, kindly email us at [email protected] 💜