Understanding Your Service Priorities
We're dedicated to ensuring your experience with our service is smooth and reliable. Below, we potential issues you might encounter and our commitment to addressing them swiftly and effectively.
Issue Categories and Response Times
Priority Level | Example of issues | Response Time | Resolution time |
Primary |
Any other critical issues that affect your core experience. | Within 5 hours on weekday | 3 to 5 business days |
Secondary |
Any other important issues that impact your usage and workflow | Within 8 hours on weekday | 6 to 8 business days |
Other |
Any other issues that affect user experience | Within 24 hours on weekday | 7 to 12 business days |
Communication Channels
You're in good hands. Our responsive team will keep you updated through your preferred channels, ensuring clarity and support.
Live Chat: Click Here
Email: [email protected]
Customer Service Availability
Our Business Hours: Monday - Friday
10a.m. - 06p.m. (UTC+08:00)
09p.m. - 11p.m. (UTC+08:00)
02a.m. - 04a.m. (UTC+08:00)
Our Commitment
We understand how crucial timely support is to you. These guidelines reflect our pledge to provide clear, effective solutions, ensuring your satisfaction and trust in our service. We aim to resolve issues swiftly, keeping you informed and confident in our dedication to your experience.
Note: These timelines are our commitment to excellence, providing a framework for expected service. We endeavor to resolve issues more swiftly when possible and will maintain transparent communication throughout the process.