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Synced Messages
Gin Lin avatar
Written by Gin Lin
Updated over a week ago

Logged Activity

When messages are synced to HubSpot, they are logged as 2 types of HubSpot Activities:

WhatsApp Activity

WhatsApp activity is a native HubSpot activity that can be used for HubSpot reports and HubSpot workflows. In order to enable these advanced functionalities, Cooby syncs each message as a Logged WhatsApp message.

To view this activity, make sure you check WhatsApp in the Filtered activity dropdown.

Chat View

By default Cooby syncs each WhatsApp message separately. It can be very difficult to read and understand each logged message from the HubSpot UI. You can use the Chat View page to easily view and understand a synced chat.

Only Auto-synced messages will have Chat View.

Date & Time

For WhatsApp Activity, Cooby will detect the date that the message was sent and set that as the Activity Date of the WhatsApp Activity.

For Custom Activity, the date and time will be when Cooby syncs the message into HubSpot.


For WhatsApp Activity, Cooby will automatically detect if the message is sent by your team member and display it as “by <member name>”. This is so you can use the logged messages to generate HubSpot reports by team member.

  • The sender of this message will only be shown if your Cooby account has the SAME email address as your HubSpot account. Otherwise, the value is empty.

  • For messages sent by non-members there will not be an assignee.

  • Group chats by default will not have assignees even if the sender is a team member.

We hope this document helps you better understand how Cooby works. For any concerns or questions regarding your HubSpot integration, kindly email us at [email protected] 💜

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