No, each account is an independent entity, and their inbox is solely dedicated to their specific WhatsApp number, in accordance with WhatsApp's privacy policy.

If you have a WhatsApp number that belongs to the company and you want multiple agents to share the same inbox, you can create a SINGLE Cooby account and have everyone log in using the same account through the Cooby feature.

Regarding Cooby's settings on WhatsApp Web, they are customized for each user. This includes tabbed or template settings, and you do not have permission to modify another team member's settings.

If you need agents to follow specific rules or send the same template by your request, please note that Cooby currently does not support this kind of setting. We prioritize user privacy and data security, ensuring that each user's interactions and configurations remain confidential and under their control.

We hope this document helps you better understand how Cooby works. For any concerns or questions, kindly email us at [email protected] 💜