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Synced Messages

Logged Activity

When messages are synced to HubSpot, they are logged as WhatsApp Activities.

WhatsApp Activity

WhatsApp activity is a native HubSpot activity that can be used for HubSpot reports and HubSpot workflows. In order to enable these advanced functionalities, Cooby syncs each message as a Logged WhatsApp message.

To view this activity, make sure you check WhatsApp in the Filtered activity dropdown.

Open the full chat

Cooby syncs each WhatsApp message as a separate activity, which can be hard to read in HubSpot. To read a synced chat as one conversation, open it from the WhatsApp Chats by Cooby card or from the View chat link in a WhatsApp activity. The chat opens in Cooby's Conversations page.

Only Auto-synced chats can be opened from HubSpot.

Learn how to open WhatsApp chats from HubSpot.

Date & Time

For WhatsApp Activity, Cooby will detect the date that the message was sent and set that as the Activity Date of the WhatsApp Activity.

Assignee

For WhatsApp Activity, Cooby will automatically detect if the message is sent by your team member and display it as “by ”. This is so you can use the logged messages to generate HubSpot reports by team member.

Learn more about Reports.

The sender of this message will only be shown if your Cooby account has the SAME email address as your HubSpot account. Otherwise, the value is empty.
For messages sent by non-members there will not be an assignee.
Group chats by default will not have assignees even if the sender is a team member.

Next: Reports (HubSpot)

We hope this document helps you better understand how Cooby works. For any concerns or questions regarding your HubSpot integration, kindly email us at support@cooby.co 💜

Updated on: 22/10/2026

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