Cancelar mi suscripción

You can start your cancellation from your Cooby workspace. Depending on your subscription, you can proceed in the workspace or contact our account team for assistance.

How to cancel

1. Sign in to your Cooby workspace.
2. Under Settings, select Plans & billing.
3. In Your current plan, click Cancel subscription.

4. Review your workspace activity, then click Continue.

5. Select your reason for cancellation. You can also share additional feedback in the optional text field. Click Continue to submit.

6. You’ll see “Your subscription is scheduled to cancel” with the date your plan will end. Click Done to close the window.

Cancellation typically takes effect at the end of your current billing cycle. You’ll keep full access until the scheduled cancellation date, which also appears on your Plans & billing page. After that, your subscription will not renew, and your data will be retained for 60 days.

Want to keep going with Cooby? Just click Undo cancellation on the Plans & billing page before your scheduled cancellation date. Your subscription will stay active and continue renewing as usual.

Why don't I see these steps?

Depending on your subscription, self-service cancellation may not be available. If you see “Your plan is managed by your account team,” please contact us to cancel:

1. Click Contact my account team.

2. An email draft will open with support@cooby.co and a prefilled template.
3. Review and edit the message as needed, then send it. Our team will help process your cancellation.

Make sure to send the email to submit your request. Clicking the button alone does not cancel your subscription. If the email draft does not open, or you need any help, contact us directly at support@cooby.co.

Esperamos que este documento le ayude a entender mejor cómo funciona Cooby. Para cualquier duda sobre la configuración de su cuenta, envíenos un correo electrónico a support@cooby.co💜

Actualizado el: 17/09/2026