To manually sync WhatsApp messages, open your Salesforce sidebar and open a WhatsApp contact that is linked with a Salesforce contact.
Click on
Log WhatsApp conversation.
Click on
Select messages.
Select the start point and the end point of your desired messages in the chat window, then click
Save.
Review the selected messages, you can optionally remove any unwanted messages
We hope this document helps you better understand how Cooby works. For any concerns or questions regarding your Salesforce integration, kindly email us at [email protected] 💜