First Time Connecting to HubSpot

When you connect to HubSpot for the first time, 2 things will happen in the background.

Auto-link

Cooby will attempt to link all of your WhatsApp contact with your HubSpot contacts. All phone numbers (including country code) that have exact matches will be linked.
Learn more about Auto-link

Auto-sync

After Auto-linking Cooby will attempt to sync all of your available WhatsApp messages if you have Auto-Sync enabled. This means that all of the messages that are visible on your WhatsApp at the time of your connection will be synced. If the message is too old and not displayed on your WhatsApp Web, the messages won’t be synced to HubSpot.
Learn more about Auto-sync

We hope this document helps you better understand how Cooby works. For any concerns or questions regarding your HubSpot integration, kindly email us at support@cooby.co 💜

Updated on: 28/05/2025