What file formats are supported in Chat View?

Cooby supports Chat View, enabling you to review the entire conversation on HubSpot. Here are the file formats we support:

These synced messages can be analyzed in HubSpot Reports.

1. Text
2. Image

• JPG, JPEG, PNG
• Click on the image to preview
• Click on the download icon to download it

3. PDF
   

• Click to download

4. Document
   

• DOC, DOCX, DOCM, ODT
• Click to download

5. Sheet

• CSV, XLS, XSLM, XLSX
• Click to download

6. Video
   

• MP4, AVI, FLV, 3GP, MKV, MOV, H.264, MPEG-4
• Click to download

7. Other file formats

• ZIP
• Click to download

8. Voice (Push to talk)

• Click it can play the message
• Click on the download icon to download it

We hope this document helps you better understand how Cooby works. For any concerns or questions regarding your HubSpot integration, kindly email us at support@cooby.co 💜

Updated on: 28/05/2025