What file formats are supported in Chat View?

Cooby supports Chat View, enabling you to review the entire conversation on HubSpot. Here are the file formats we support:

We only support multimedia files up to 15 MB.
These synced messages can be analyzed in HubSpot Reports.


Text
Image


JPG, JPEG, PNG
Click on the image to preview
Click on the download icon to download it

PDF

Click to download

Document

DOC, DOCX, DOCM, ODT
Click to download

Sheet


CSV, XLS, XSLM, XLSX
Click to download

Video

MP4, AVI, FLV, 3GP, MKV, MOV, H.264, MPEG-4
Click to download

Other file formats


ZIP
Click to download

Voice (Push to talk)


Click it can play the message
Click on the download icon to download it

We hope this document helps you better understand how Cooby works. For any concerns or questions regarding your HubSpot integration, kindly email us at support@cooby.co 💜

Updated on: 28/05/2025