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Blocking Contacts in Your Workspace

By default, Cooby syncs your WhatsApp chats with every linked contact to your CRM. If you also chat with friends, family, or other personal contacts on the same WhatsApp number, you can block them so their chats are never synced. You can also block spam numbers or any chat that shouldn't be shared with your team.

Block a contact

Go to Settings and open Blocked Contacts.

Blocked Contacts in Cooby settings

Click Block a contact.
Enter the country code in the first field and the rest of the WhatsApp number in the second field, then click Block.

Block a Contact window

Check the number format. Leave out the leading 0 in the second field. For example, enter 886 and 912345678, not 886 and 0912345678. If the number does not match the contact's WhatsApp number exactly, their chats will keep syncing.

What happens when you block a contact

Blocking applies to your whole workspace, so no team member can sync this contact.
Only 1:1 chats are blocked. Group chats that include this contact are not affected.
The contact's existing 1:1 chats are hidden from Workspace, not deleted.
Messages sent while the contact is blocked are not synced.

Unblock a contact

To sync a contact again, go to Settings, open Blocked Contacts, and click Unblock next to their number.

We hope this helps you keep personal chats out of your CRM. For any questions, email us at support@cooby.co 💜

Updated on: 19/10/2026

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