Articles on: Account & Billings

Cancel my subscription

Currently, Cooby does not allow users to cancel subscriptions on your own due to the potential risks associated with technical operation errors.

How to cancel

Live chat:

Click Live Chat to start a conversation.
Follow our instructions to submit your cancellation request through the chat.

Email:

Contact us at support@cooby.co.
Please include your registered email and the reason for cancellation in your request.

We will process your cancellation request as soon as we receive it.

To safeguard your rights, please read the "Subscriptions" section of our terms and conditions before proceeding with a cancellation request.

We hope this document helps you better understand how Cooby works. For any concerns or questions regarding your account setting, kindly email us at support@cooby.co 💜

Updated on: 28/05/2025

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