Bug Service Level Agreement

Understanding Your Service Priorities

We're dedicated to ensuring your experience with our service is smooth and reliable. Below, we potential issues you might encounter and our commitment to addressing them swiftly and effectively.

Issue Categories and Response Times

### Communication Channels

You're in good hands. Our responsive team will keep you updated through your preferred channels, ensuring clarity and support.

Live Chat: Click Here
Email: support@cooby.co

Customer Service Availability

Our Business Hours: Monday - Friday

10a.m. - 06p.m. (UTC+08:00)

Our Commitment

We understand how crucial timely support is to you. These guidelines reflect our pledge to provide clear, effective solutions, ensuring your satisfaction and trust in our service. We aim to resolve issues swiftly, keeping you informed and confident in our dedication to your experience.

Note: These timelines are our commitment to excellence, providing a framework for expected service. We endeavor to resolve issues more swiftly when possible and will maintain transparent communication throughout the process.

Updated on: 09/05/2025