Connect HubSpot to sync your WhatsApp chats to HubSpot as activities, and to create and update HubSpot contacts from WhatsApp. A workspace admin connects HubSpot once for the whole workspace.

Before you start

• Connect WhatsApp to Cooby first. See Connect WhatsApp to Cooby: which option is right for you?
• You need to be a workspace admin, and your HubSpot user needs permission to install apps.

Install Cooby in HubSpot

1. In your Cooby workspace, go to Integrations and click Connect to HubSpot.

2. Select the HubSpot account you want to connect and click Continue with this account.

3. Confirm the install. You'll see a page saying the connection succeeded.

Show WhatsApp activity on the timeline

4. Open any contact in HubSpot and click Filter activity.

5. Under Integrations, make sure WhatsApp is selected so synced messages show on the timeline.

Grant access to chats (Chrome Extension only)

If your team uses the Chrome Extension, each member also needs to grant Cooby access to their chats. Learn how to grant access to chats. Cloud Sync and WhatsApp Business API don't need this step.

Watch the video

Next step

Set up your team permissions.

Need help?

For any questions, email us at support@cooby.co 💜

Updated on: 27/10/2026