The following restrictions in detail will help you better understand the operational concepts of Webhook integration.
Sync every 9 minutes: Our server checks for new messages every 3 minutes from your WhatsApp Web and uploads them to your endpoint every 6 minutes. In summary, there might be a 9-minute delay between when you receive a new message and when it syncs to your endpoints.
Please note that during the initial upload of all messages, the large volume may cause the waiting time to exceed 9 minutes.
We hope this document helps you better understand how Cooby works. For any concerns or questions regarding your Webhook integration, kindly email us at [email protected] 💜