Gin Lin avatar
Written by Gin Lin
Updated over a week ago

From now on, you may send recurring messages with a single click. Best part? You can make them personalized with variables so your customers would not even suspect that they're templates!

How to create templates

  1. Open Cooby Extension

  2. Click on the Templates icon found on the navigation bar

  3. Create new templates by clicking on the +

  4. Personalize your templates with variables. Choose between:

    • {{display_name}} - individual contact or group chat name saved on your device

    • {{whatsapp_name}} - WhatsApp user's chosen name in their profile

  5. You can also attach a file to your template.

There are two limitations to consider when attaching templates:

1. The file size cannot exceed 20MB.

2. You can attach a maximum of 5 files.

How to send templates

  1. Open a conversation that you wish to send a template to

  2. Click on the Templates found on the navigation bar

  3. Select the template that you wish to use

  4. Before sending, you may further customize and personalize the template to best suit your use case.

  5. You can also sort chats into custom tabs and the contacts will be automatically grouped in that tab after sending.

We hope this document helps you better understand how Cooby works. For any concerns or questions regarding communicating at scale, kindly email us at [email protected] 💜

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