Payment methods

The fastest way to pay for Cooby's Starter or Growth plan is with a credit card or any quick payment method with just one click. If you are a Cooby Custom plan user, you may be eligible to pay by invoice. Read on for more details, and feel free to contact Cooby Support if you have any additional questions.

For monthly or annual billing, you can use a credit card to pay for Cooby via Stripe. Credit card details can be managed from the manage subscription by the workspace admin.

Learn more about managing credit card details

Pay by credit cards

Stripe accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB and China UnionPay payments from customers worldwide.

Pay by wallets

Alipay, Google Pay, Apple Pay, or Cash App Pay enables frictionless card payments and eliminates the need to manually type card or shipping details.

Pay by Link

"Link" is an accelerated checkout experience powered by Stripe, and it boasts tens of millions of customers within its network. If you have previously logged in using Link, it will automatically fill in the necessary information, even if you initially saved it on the checkout page of a different business.

Pay in USD with a locally issued card

You can use locally issued debit/credit cards to pay for your subscription in USD if your payment method supports international payment. However, for certain countries like India, due to new requirements from the Reserve Bank of India (RBI), Cooby needs permission to continue automatically charging credit cards issued by Indian banks. This permission is referred to as registering an e-mandate on your card.

How payments work with an e-mandate

You need to send Stripe, our financial platform, additional information to set up a mandate, and go through AFA (3DS) to register the mandate.

Subsequent off-session payments or auto-debits for a Subscription undergo a change. You will receive a pre-debit notification at least 24 hours before the actual payment with the exact debit amount mentioned. The pre-debit notification contains information about the payment and an option to cancel the mandate. If the payment amount is above INR 15,000 or the mandate’s maximum amount, the pre-debit notification contains a link to perform AFA (3DS) to authorize the payment.

Without a mandate for an off-session payment, the card issuer will likely decline the payment, and your subscription will be affected.

We hope this document helps you better understand how Cooby works. For any concerns or questions regarding your billings and payment, kindly email us at support@cooby.co 💜

Updated on: 05/11/2026