Cooby doesn't send automated messages for you. Bulk messaging depends on how your WhatsApp is connected to Cooby.

At a glance

Chrome Extension

With the Chrome Extension, you can send one template to every chat in a tab with Broadcast. Cooby adds a 10 to 30 second delay between messages to protect your WhatsApp account. Sending large volumes can still break WhatsApp's anti-spam policies, so keep your broadcasts to contacts who expect to hear from you.

WhatsApp Business API

On a WhatsApp Business API number, your team sends messages one conversation at a time from Conversations. Bulk sending and automated messages aren't available.

Messaging outside the 24-hour window

You can reply freely within 24 hours of the contact's last message. After that, you need to send an approved message template to restart the conversation. Free typing comes back as soon as the contact replies.

Cloud Sync

Cloud Sync brings your WhatsApp conversations into Cooby and your CRM. It doesn't support bulk or automated messages.

Why Cooby doesn't automate messages

WhatsApp limits automated and mass messaging to prevent spam. Accounts that send too many unsolicited messages can be restricted or banned. Cooby keeps every message sent by a real teammate to help keep your account safe.

Need help?

For any questions, email us at support@cooby.co 💜

Updated on: 19/10/2026