Webhook integration synchronization frequency

The following restrictions in detail will help you better understand the operational concepts of Webhook integration.

Sync every 9 minutes: Our server checks for new messages every 3 minutes from your WhatsApp Web and uploads them to your endpoint every 6 minutes. In summary, there might be a 9-minute delay between when you receive a new message and when it syncs to your endpoints.

Please note that during the initial upload of all messages, the large volume may cause the waiting time to exceed 9 minutes.

Learn more: Syncing Historical Messages in Webhook Integration

We hope this document helps you better understand how Cooby works. For any concerns or questions regarding your Webhook integration, kindly email us at support@cooby.co 💜

Updated on: 29/05/2025

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