> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.cooby.co/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Cancelar mi suscripción

You can start your cancellation from your [Cooby workspace](https://app.cooby.co/settings/plans-and-billing). Depending on your subscription, you can proceed in the workspace or contact our account team for assistance.

### How to cancel
1. Sign in to your [Cooby workspace](https://app.cooby.co).
2. Under **Settings**, select **Plans & billing**.
3. In **Your current plan**, click **Cancel subscription**.
![](https://storage.crisp.chat/users/helpdesk/website/-/a/7/7/6/a776868fb0318800/cancellation-1_t40iii.png =800x278)
4. Review your workspace activity, then click **Continue**.
![](https://storage.crisp.chat/users/helpdesk/website/-/a/7/7/6/a776868fb0318800/cancellation-2_3nz1nw.png =600x395)
5. Select your reason for cancellation. You can also share additional feedback in the optional text field. Click **Continue** to submit.
![](https://storage.crisp.chat/users/helpdesk/website/-/a/7/7/6/a776868fb0318800/cancellation-3_1ph8ver.png =570x600)
6. You’ll see **“Your subscription is scheduled to cancel”** with the date your plan will end. Click **Done** to close the window.
![](https://storage.crisp.chat/users/helpdesk/website/-/a/7/7/6/a776868fb0318800/cancellation-4_1hiqr82.png =600x250)
Cancellation typically takes effect at the end of your current billing cycle. You’ll keep full access until the scheduled cancellation date, which also appears on your **Plans & billing** page. After that, your subscription will not renew, and your data will be retained for 60 days.

**Want to keep going with Cooby?** Just click **Undo cancellation** on the **Plans & billing** page before your scheduled cancellation date. Your subscription will stay active and continue renewing as usual.

![](https://storage.crisp.chat/users/helpdesk/website/-/a/7/7/6/a776868fb0318800/cancellation-5_1eo00li.png =800x270)
### Why don't I see these steps?
Depending on your subscription, self-service cancellation may not be available. If you see **“Your plan is managed by your account team,”** please contact us to cancel:
1. Click **Contact my account team**.
![](https://storage.crisp.chat/users/helpdesk/website/-/a/7/7/6/a776868fb0318800/cancellation-6_h749c7.png =600x422)
2. An email draft will open with [**support@cooby.co**](mailto:support@cooby.co) and a prefilled template.
3. Review and edit the message as needed, then send it. Our team will help process your cancellation.

**Make sure to send the email to submit your request. Clicking the button alone does not cancel your subscription.** If the email draft does not open, or you need any help, contact us directly at [support@cooby.co](mailto:support@cooby.co).

||| Para asegurar sus derechos, por favor lea la sección "Suscripciones" de nuestros [términos y condiciones](https://www.cooby.co/terms-conditions) antes de proceder con una solicitud de cancelación.


Esperamos que este documento le ayude a entender mejor cómo funciona Cooby. Para cualquier duda sobre la configuración de su cuenta, envíenos un correo electrónico a [support@cooby.co](mailto:support@cooby.co)💜