> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.cooby.co/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Zapier Integration guide

|| Only Custom plan users can integrate with Zapier. If you are interested in Zapier Integration, please contact the Cooby Sales Team.

1. Go to your [Integration Center](https://app.cooby.co/integrations).
2. Click **Manage permission** in Zapier.

![](https://storage.crisp.chat/users/helpdesk/website/-/a/7/7/6/a776868fb0318800/2_1mr4h9u.png =860x793)
3. From here, you are able to give your team members Zapier integration permission.

![](https://storage.crisp.chat/users/helpdesk/website/-/a/7/7/6/a776868fb0318800/3_m7d69q.png =860x176)
4. Back to the last page and click **Integration Guide**.

![](https://storage.crisp.chat/users/helpdesk/website/-/a/7/7/6/a776868fb0318800/4_ploq35.png =719x750)

5. Click the **Zapier hyperlink** we provided to open your Zapier.

![](https://storage.crisp.chat/users/helpdesk/website/-/a/7/7/6/a776868fb0318800/5_1fom8gc.png =860x665)
6. Click **+ Create Zapier**.

![](https://storage.crisp.chat/users/helpdesk/website/-/a/7/7/6/a776868fb0318800/6_1mf9i2g.png =314x480)
7. In the Trigger section

a. Search **Webhooks by Zapier** and select the result.

![](https://storage.crisp.chat/users/helpdesk/website/-/a/7/7/6/a776868fb0318800/7_bvl0i6.png =850x607)
b. In the Event dropdown, choose **Catch Hook** , click **continue**.

![](https://storage.crisp.chat/users/helpdesk/website/-/a/7/7/6/a776868fb0318800/7b_kb86er.png =850x541)
c. Click **Continue** again.

![](https://storage.crisp.chat/users/helpdesk/website/-/a/7/7/6/a776868fb0318800/7c_1nmwcec.png =850x512)
d. Copy the Webhook URL.

![](https://storage.crisp.chat/users/helpdesk/website/-/a/7/7/6/a776868fb0318800/7d_9jlzqb.png =850x414)

e. Go back to the Cooby integration guide, paste the Webhook URL in **Trigger actions when receive WhatsApp messages** input box, and hit **Save**.

![](https://storage.crisp.chat/users/helpdesk/website/-/a/7/7/6/a776868fb0318800/7e_16bldrm.png =850x634)

f. Go back to Zapier, click **Test** Trigger, click **Continue**.

![](https://storage.crisp.chat/users/helpdesk/website/-/a/7/7/6/a776868fb0318800/7f_yupte6.png =850x584)

g. If it shows **We found a request!** means it successfully catches the webhook, click **Continue**.

![](https://storage.crisp.chat/users/helpdesk/website/-/a/7/7/6/a776868fb0318800/7g_1b02pye.png =850x729)


8. In the **Action** section

a. Choose the App of your choice (Google Sheet as an example).

![](https://storage.crisp.chat/users/helpdesk/website/-/a/7/7/6/a776868fb0318800/8a_1wznc66.png =850x415)

b. Choose the event of your choice, click **Continue**.

![](https://storage.crisp.chat/users/helpdesk/website/-/a/7/7/6/a776868fb0318800/8b_1ug713x.png =850x500)

c. Authenticate your account, click **Continue**.

![](https://storage.crisp.chat/users/helpdesk/website/-/a/7/7/6/a776868fb0318800/8c_1wy45li.png =850x461)

d. Insert data of your choice, click **Continue**.

![](https://storage.crisp.chat/users/helpdesk/website/-/a/7/7/6/a776868fb0318800/8d_9ipxct.png =850x703)

e. Click **Test action**, and it will send a test to your App if the test succeeds.

![](https://storage.crisp.chat/users/helpdesk/website/-/a/7/7/6/a776868fb0318800/8e_1jir1ms.png =850x633)


f. Click **Publish**.

![](https://storage.crisp.chat/users/helpdesk/website/-/a/7/7/6/a776868fb0318800/8f_un9nv3.png =850x622)


9. To ensure that the Zapier integration is set up properly, **REFRESH** your WhatsApp Web as well as the WhatsApp Web of your team members after making any changes to the settings.

All done! 🎉 You should now see the triggered actions when you receive a new WhatsApp message!

### Example on Google sheet:

![](https://storage.crisp.chat/users/helpdesk/website/-/a/7/7/6/a776868fb0318800/g_pcbixv.png)


If you would like to trigger an action when sending a WhatsApp message, paste your Webhook URL in **Trigger actions when send WhatsApp messages**.

| You can use the same Webhook URL for both triggers, this will log all the messages on WhatsApp.

For any concerns or questions regarding your Zapier integration, kindly email us at [support@cooby.co](mailto:support@cooby.co) 💜