> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.cooby.co/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# WhatsApp Message in Task/Account/Opportunity Page

Cooby supports syncing messages not only with contacts but also with all associated accounts and opportunities.

### Adding Cooby component to Task page

||| Please note that the Task object only supports manual sync; it cannot auto-sync messages to tasks.

1. Click one of Task you have.
2. Click **setting** and select **Edit Page**.

![](https://storage.crisp.chat/users/helpdesk/website/-/a/7/7/6/a776868fb0318800/2_yo4wbo.png =491x480)

3. Drag **WhatsApp Conversations** to wherever you want to add the component.

![](https://storage.crisp.chat/users/helpdesk/website/-/a/7/7/6/a776868fb0318800/3_1rqbvmn.png =980x554)
4. Click on **Save** then **Activate**, choose App Default then select **Sales**.

![](https://storage.crisp.chat/users/helpdesk/website/-/a/7/7/6/a776868fb0318800/4_12tf53q.png =980x568)
5. Click **Save** and return to the previous page, you should see the new component.

![](https://storage.crisp.chat/users/helpdesk/website/-/a/7/7/6/a776868fb0318800/5_regm5a.png =980x554)

[Learn more about how to create task with WhatsApp messages.](https://help.cooby.co/en/article/create-salesforce-tasks-l945oa/)


### Adding Cooby component to Account page

1. Click one of Accounts you have.
2. Click **setting** and select **Edit Page**.

![](https://storage.crisp.chat/users/helpdesk/website/-/a/7/7/6/a776868fb0318800/2_1hjaox6.png =491x480)
3. Drag **WhatsApp Conversations** to wherever you want to add the component. For example, it can be under the Activity section.

![](https://storage.crisp.chat/users/helpdesk/website/-/a/7/7/6/a776868fb0318800/3_11llb5k.png =980x609)
4. Click on **Save** then **Activate**, choose App Default then select **Sales**.

![](https://storage.crisp.chat/users/helpdesk/website/-/a/7/7/6/a776868fb0318800/4_bu7ai1.png =980x568)

5. Click **Save** and return to the previous page, you should see the new component.

![](https://storage.crisp.chat/users/helpdesk/website/-/a/7/7/6/a776868fb0318800/5_1h8mf77.png =980x616)

|| Only chats from associated Contacts will appear under an Account. Once the Contacts are disassociated, their chats will no longer be visible.

### Adding Cooby component to Opportunity page

1. Click one of Opportunity you have.
2. Click **setting** and select **Edit Page**.

![](https://storage.crisp.chat/users/helpdesk/website/-/a/7/7/6/a776868fb0318800/2_1auef7s.png =491x480)

3. Drag **WhatsApp Conversations** to wherever you want to add the component. For example, it can be under the Activity section.

![](https://storage.crisp.chat/users/helpdesk/website/-/a/7/7/6/a776868fb0318800/3_xgny4p.png =980x621)

4. Click on Save then **Activate**, choose App Default then select **Sales**.

![](https://storage.crisp.chat/users/helpdesk/website/-/a/7/7/6/a776868fb0318800/4_1ui7prm.png =980x568)

5. Click **Save** and return to the previous page, you should see the new component.

![](https://storage.crisp.chat/users/helpdesk/website/-/a/7/7/6/a776868fb0318800/5_1sgw4nw.png =980x625)

|| Only chats from associated Contact Roles will appear under an Opportunity. Once the Contact Roles are disassociated, their chats will no longer be visible.

**Note**: If you don’t see WhatsApp messages or are not able to delete them in Salesforce, you may not have the required permissions. Please contact your Salesforce admin to confirm your access.​

We hope this document helps you better understand how Cooby works. For any concerns or questions regarding your Salesforce integration, kindly email us at [support@cooby.co](mailto:support@cooby.co) 💜