> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.cooby.co/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# WhatsApp Message

This is the detailed specs of the WhatsApp Activity that Cooby logs into Salesforce.

|| **Note**: If you don’t see WhatsApp messages or are not able to delete them in Salesforce, you may not have the required permissions.

# WhatsApp Activity

![](https://storage.crisp.chat/users/helpdesk/website/-/a/7/7/6/a776868fb0318800/1_1f60qgu.png =850x411)

* Chat name:
1:1 chat will display as **Salesforce contact <> Salesforce user**
Group chat will display as **WhatsApp group chat name**
* Chat type:
1:1 chat
Group chat
* Sync type:
[Auto-sync](https://help.cooby.co/en/article/salesforce-auto-sync-1mpb4j4/)
[Manual-sync](https://help.cooby.co/en/article/salesforce-manual-sync-pkjrdp/)
* Synced by:
1:1 chat: Salesforce user
* Group chat
Auto-synced without the syncer
Manual-sync: Salesforce user

# Expand the Activity

![](https://storage.crisp.chat/users/helpdesk/website/-/a/7/7/6/a776868fb0318800/2_1xw90b8.png =650x315)

1. Message type
* Supported: chat | image | video | ppt (push to talk) | document
* Others: call_log | location | payment | vcard | ciphertext | multi_vcard | revoked | oversized | groups_v4_invite | template_button_reply | debug | audio | sticker | status_v3 | product | order | list | interactive | interactive_response | list_response | buttons_response | reaction | reaction_enc | poll_creation | request_phone_number | poll_update | native_flow | biz-cover-photo | keep_in_chat | pin_message | unknown

2. Message text
* For Message type = chat (This will be the text string)
* For Message type = image, video, ptt, document.
* For other Message types = [Message type]

3. Attachment
* Images will be displayed as an attachment card component, with a small image preview in the message body.
* You can preview the file formats:
- Images
- PDFs
- Videos (.mp4, .webm, .ogg)

![](https://storage.crisp.chat/users/helpdesk/website/-/a/7/7/6/a776868fb0318800/3_123ujnr.png =980x245)
|| We support multimedia files up to 15 MB.

# Contact Profile

![](https://storage.crisp.chat/users/helpdesk/website/-/a/7/7/6/a776868fb0318800/4_1vee4g5.png =950x454)

* When you hover over the chat participant’s profile image or name, you can be able to view their WhatsApp name and Phone number in the tooltip.
* If the participant is linked to a Salesforce lead, contact, or user, you can click the link in the tooltip to open the Salesforce profile.

# Filters and Sorting

![](https://storage.crisp.chat/users/helpdesk/website/-/a/7/7/6/a776868fb0318800/5_3obi0u.png =950x586)

### Filter options

1. Date range
* All time (Default)
* Today
* Yesterday
* Last 7 days
* Last 30 days
* Last 3 months
* Last 12 months

2. Chat type
* All chats
* 1:1 chats
* Group chats

3. Synced by
* Filter options include all members in Salesforce
- Synced by all (Default)
- Member A
- Member B
- Member C
* A multiple-value filter to filter chats by syncers.
* Auto-synced group chats will be excluded from any synced by filter results.
* Display **Synced by Salesforce user**** when only 1 filter is applied
* Display **Synced by {{number}} members** when multiple filters are applied

### Sort options

1. Oldest date first
2. Newest dates first (Default)

|| You can sort the first and second accordions by dates.
|| Message content will always be displayed in chronological order and won’t be reversed by sorting.

### Search

![](https://storage.crisp.chat/users/helpdesk/website/-/a/7/7/6/a776868fb0318800/6_gfqpjp.png =850x254)

|| The search result will depend on the filter you applied. If the filter is default, the search result will be based on All Data.


###### Search options:

* 1:1 chat names
* Group chat names
* Chat participant Salesforce names
* Chat participant WhatsApp names
* Chat participant WhatsApp numbers
* Messages
* Synced by
* File names
* File formats

**Note:** As part of recent security updates, the **Cooby Admin** and **Cooby Member** permission sets no longer include **Delete** or **View All** access by default.
If you need to view all records or delete synced WhatsApp messages in Salesforce, please ask your Salesforce admin to assign you the necessary permissions through a custom permission set.

We hope this document helps you better understand how Cooby works. For any concerns or questions regarding your Salesforce integration, kindly email us at [support@cooby.co](mailto:support@cooby.co) 💜