> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.cooby.co/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# What formats are supported for sharing conversations and live chats?

We support specific message formats for [share conversation](https://cooby.crisp.help/en/article/share-conversation-1jvyuqd/) and [live chat](https://cooby.crisp.help/en/article/share-live-chat-1x18p95/) features; you can review them for reference.

![](https://storage.crisp.chat/users/helpdesk/website/-/a/7/7/6/a776868fb0318800/2025-05-09-32025_1swmmrn.png =650x622) We hope this document helps you better understand how Cooby works. For any concerns or questions, kindly email us at [support@cooby.co](mailto:support@cooby.co) 💜