> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.cooby.co/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Using Cooby contact properties as a HubSpot report's filter

Cooby supports syncing four contact properties to your HubSpot, which are:

* **Last message sent by contact**
* **Last message sent by team**
* **Last WhatsApp properties sync time**
* **Last WhatsApp messages sync time**
You can use these four different contact properties as filters to generate reports based on your use case.

### Implementation
1. Go to your HubSpot report page.
2. Click **Create report** and select **Custom Report Builder**.

![](https://storage.crisp.chat/users/helpdesk/website/-/a/7/7/6/a776868fb0318800/2_evmfdm.png =950x552)Select **Contact** as the data source and choose any CRM object you want to include in the report.

![](https://storage.crisp.chat/users/helpdesk/website/-/a/7/7/6/a776868fb0318800/3_6hna4z.png =980x569)Then, select **Activities** in the Sales field and click **Next**.

![](https://storage.crisp.chat/users/helpdesk/website/-/a/7/7/6/a776868fb0318800/4_wa0sa1.png =980x569)Click **Filters** and search for the Cooby properties mentioned above to use as your filter.

![](https://storage.crisp.chat/users/helpdesk/website/-/a/7/7/6/a776868fb0318800/5_1wc8jdr.png =980x569)You can also apply additional filters to these contact properties.

![](https://storage.crisp.chat/users/helpdesk/website/-/a/7/7/6/a776868fb0318800/6_1iyb8p5.png =980x569). Once done, click Save report. Name it and click **Save & add.**

![](https://storage.crisp.chat/users/helpdesk/website/-/a/7/7/6/a776868fb0318800/7_seye7f.png =980x569)
# Example: the relationship between WhatsApp messages and the deal amount

### Before:

### ![](https://storage.crisp.chat/users/helpdesk/website/-/a/7/7/6/a776868fb0318800/b_ep6ngl.png =980x560)After:

![](https://storage.crisp.chat/users/helpdesk/website/-/a/7/7/6/a776868fb0318800/a_xm300d.png =980x560)After filtering out messages that did not receive a reply from the customer, we discovered a significant difference that helped us clarify the relationship between agents' use of WhatsApp messages and transaction amounts. This isn't just a change in numbers; it also provides more useful insights into WhatsApp messaging.

We hope this document helps you better understand how Cooby works. For any concerns or questions regarding communicating at scale, kindly email us at [support@cooby.co](mailto:support@cooby.co) 💜