> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.cooby.co/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Template

From now on, you may send recurring messages with a single click. Best part? You can make them personalized with variables so your customers would not even suspect that they're templates!

### How to create templates

1. Open Cooby Extension
    
2. Click on `the Templates icon` found on the navigation bar
    
    ![](https://storage.crisp.chat/users/helpdesk/website/-/a/7/7/6/a776868fb0318800/1_cjmqa6.png =850x149)
    
3. Create new templates by clicking on the `"+"` 
    
    ![](https://storage.crisp.chat/users/helpdesk/website/-/a/7/7/6/a776868fb0318800/2_ui6z1y.png =590x750)
    
4. Personalize your templates with variables. Choose between:

* `{{display_name}}` - individual contact or group chat name saved on your device

* `{{whatsapp_name}}` - WhatsApp user's chosen name in their profile
        
        ![](https://storage.crisp.chat/users/helpdesk/website/-/a/7/7/6/a776868fb0318800/3_2mrsnq.png =580x647)
5. You can also attach a file to your template.
    
    ![](https://storage.crisp.chat/users/helpdesk/website/-/a/7/7/6/a776868fb0318800/4_ec4mqr.png =401x450)
There are two limitations to consider when attaching templates:

1. The file size cannot exceed 20MB.

2. You can attach a maximum of 5 files.
---

### How to send templates

1. Open a conversation that you wish to send a template to
    
2. Click on the **Templates** found on the navigation bar
    
3. Select the template that you wish to use
    
    ![](https://storage.crisp.chat/users/helpdesk/website/-/a/7/7/6/a776868fb0318800/5_mx5wg6.png =590x238)
    
4. Before sending, you may further customize and personalize the template to best suit your use case.
    
    ![](https://storage.crisp.chat/users/helpdesk/website/-/a/7/7/6/a776868fb0318800/6_gywmrw.png =476x680)
5. You can also sort chats into custom tabs and the contacts will be automatically grouped in that tab after sending.
    
    ![](https://storage.crisp.chat/users/helpdesk/website/-/a/7/7/6/a776868fb0318800/7_xkwev2.png =580x225)
We hope this document helps you better understand how Cooby works. For any concerns or questions regarding communicating at scale, kindly email us at [support@cooby.co](mailto:support@cooby.co) 💜