> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.cooby.co/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Tabs

Tabs are groupings of chats on your WhatsApp. Utilize this amazing tool to help tame the chaos on your WhatsApp!

# Types of Tabs

There are 2 types of tabs: System Tabs and Custom Tabs.

### System Tabs

These Tabs are predefined by Cooby which automatically categorizes chats based on their most recent attributes.

* **Inbox -** All chats that are not **Closed, Snoozed, or Archived.** Use this tab to focus on the most important chats.
    
* **Starred -** Chats that have been marked as **Starred.**
    
* **Closed -** Chats that have been marked **Closed.** When you receive a new message from a **closed** chat it will be reopened.
    
* **Snoozed -** Chats that have been **Snoozed.** Snoozed chats will reappear in the Inbox Tab when the defined **time is up** or when they are manually **unsnoozed.**
    
* **All** - All of your chats will show up in this here, regardless of them being closed or snoozed. Archived chats can be found by clicking the **Archived** button in the chatlist.
    
* **Unread** - Chats that have **unread messages.**
    
* **Awaiting Reply** - Chats that you **have not received a response** **to.**
    
* **Needs Reply** - Chats you **have yet to respond to.**
    
* **Mentions** - Chats where **you were mentioned within the past 48 hours.**
    
* **Groups** - Conversations that you have with **3 or more people.**
    
* **Individuals** - All **1:1** conversations.
    
* **Official Accounts** - Chats from **verified accounts**.
    
* **Broadcast List** - Chats from **broadcast** lists.
---

### Custom Tabs

You can also create your own self-defined Tabs.

* [Learn how to create Custom Tabs](https://cooby.crisp.help/en/article/custom-tabs-hoh0of/)
* [Learn how to sort chats into Custom Tabs](https://cooby.crisp.help/en/article/sort-chats-into-custom-tab-4ybolg/)

**Customizing your Tab View**

You can also customize your Tab View to how you like it, here are the things you can do:

**Reorder Tabs**

* [Learn how to reorder Tabs](https://cooby.crisp.help/en/article/reorder-tabs-m3kggo/)

**Hide Tabs**

* [Learn how to hide Tabs](https://cooby.crisp.help/en/article/hide-tabs-m8bnb4/)

**Rename Tabs**

* [Learn how to rename Tabs](https://cooby.crisp.help/en/article/rename-tabs-1rd7g28/)

**Set Tab emoji**

* [Learn how to set Tab emojis](https://cooby.crisp.help/en/article/set-tab-emoji-9bzh4y/)

We hope this document helps you better understand how Cooby works. For any concerns or questions regarding your inbox productivity, kindly email us at  [support@cooby.co](mailto:support@cooby.co)  💜