> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.cooby.co/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Share Live Chat

||| This feature will no longer be supported as of August 13, 2024.

Differing from sharing a conversation, live chat allows you to share an ongoing message with others. As long as you don't stop sharing, anyone with the share link can continue viewing the conversation between you and your contact.
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### How to create a live chat

1. Choose the contact with whom you want to share the conversation.

    ![](https://storage.crisp.chat/users/helpdesk/website/-/a/7/7/6/a776868fb0318800/1_1s41nrw.png =1000x455)
2. Click recording iconnext to this contact
    
    ![](https://storage.crisp.chat/users/helpdesk/website/-/a/7/7/6/a776868fb0318800/2_1vd0jfj.png =620x150)
3. Choose the starting point of the conversation that you want to share.
    
    ![](https://storage.crisp.chat/users/helpdesk/website/-/a/7/7/6/a776868fb0318800/3_1518bti.png =1000x527)
4. Click `Share` 
    
   ![](https://storage.crisp.chat/users/helpdesk/website/-/a/7/7/6/a776868fb0318800/4_1nqxxz7.png =1000x125)
    
5. You can edit the topic and description, then click `Create share link`.
    
    ![](https://storage.crisp.chat/users/helpdesk/website/-/a/7/7/6/a776868fb0318800/5_kidub7.png =820x816)
    
6. You can select `Share via WhatsApp` or `🔗 Copy share link` 
* To share via WhatsApp, it will pop up your WhatsApp contact list. Select and send it out.
* To copy the share link, you have the link and send it out anywhere.

        ![](https://storage.crisp.chat/users/helpdesk/website/-/a/7/7/6/a776868fb0318800/6_1n07vy3.png =823x620)
The live chat function is still in beta, and each user has a maximum of 5 on-live chats at a time. If you need more quota, please contact Cooby Support via [Email](mailto:support@cooby.co).
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### How live chat looks like

You can click the `recording icon` and then select `Open shared chats`. This will redirect you to another page:

![](https://storage.crisp.chat/users/helpdesk/website/-/a/7/7/6/a776868fb0318800/7_1xan1oc.png =1000x538)
* Here, you can copy the link again for sharing.  
* If you've shared it with someone who hasn't installed Cooby before, they can click `Install Cooby to create live chats` to download Cooby and access live chats.
* On the left side, you'll find details about this live chat, including the title, shared by whom, any available summary, the last updated time, view counts, and the option to stop sharing.
* Clicking the `three-lined icon` in the upper-left corner allows you to review all shared chats, including recently shared chats with you.


![](https://storage.crisp.chat/users/helpdesk/website/-/a/7/7/6/a776868fb0318800/8_5eduby.png =417x950)
### How to stop sharing

You can click the `recording icon` and then select `Stop sharing`. Turning off live chat means users with the link won't see new messages. When you turn it back on, a new link will be generated.

We hope this document helps you better understand how Cooby works. For any concerns or questions regarding communicating at scale, kindly email us at [support@cooby.co](mailto:support@cooby.co) 💜