> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.cooby.co/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Notes

Never lose important information ever again because you are now able to jot down notes right where the conversation happens!

1. Select and open the conversation that you want to take notes of.
    
2. Click `3 dots` next to this contact to access more actions.
    
    ![](https://storage.crisp.chat/users/helpdesk/website/-/a/7/7/6/a776868fb0318800/1_bbnq3w.png =1250x494)
    
3. Select `Notes` and click it.
    
    ![](https://storage.crisp.chat/users/helpdesk/website/-/a/7/7/6/a776868fb0318800/2_1hpdq51.png =428x450)
4. Jot down all your notes and remember to `save` so that you can come back to this as a reference.
    
    ![](https://storage.crisp.chat/users/helpdesk/website/-/a/7/7/6/a776868fb0318800/3_zll0hb.png =539x850)
|| 👀 Additional feature right within Notes: you can see the country code of the person you are talking to and you can easily go to their LinkedIn pages.
![](https://storage.crisp.chat/users/helpdesk/website/-/a/7/7/6/a776868fb0318800/4_1639hnr.png =580x203)

We hope this document helps you better understand how Cooby works. For any concerns or questions regarding your inbox productivity, kindly email us at [support@cooby.co](mailto:support@cooby.co) 💜