> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.cooby.co/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Downgrade subscription plan

Currently, Cooby does not allow users to downgrade subscriptions on your own due to the potential risks associated with technical operation errors.

To safeguard your rights, please read the **Subscriptions** section of our [terms and conditions](https://www.cooby.co/terms-conditions) before proceeding with a cancellation request.

[Learn how to upgrade the plan](https://cooby.crisp.help/en/article/upgrade-subscription-plan-12nizhz/)
[Learn how to cancel the subscription](https://cooby.crisp.help/en/article/cancel-my-subscription-ta6qcd/)

To request for downgrade, kindly email us at [support@cooby.co](mailto:support@cooby.co) 💜 Please provide your registered email and the reason for your request. We will process your request as soon as possible once we receive it.