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> Use this file to discover available pages before exploring further.
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# Conversations

The Conversations page is your team's shared WhatsApp inbox in the Cooby workspace. Every chat lands in one place, so nothing slips through the cracks. This article covers how to use the page and how to set it up for your workspace.

## Finding a conversation
1. Go to [Conversations](https://app.cooby.co/conversations) in your workspace sidebar.
2. **Search** any chat or contact from the search bar.
3. **Filter** the list by Member, or slice it by chat type: **All**, **Direct**, **Groups**, and by status: **Open**, **Closed**. Chats connected through the API carry an **API** badge, so you always know which number you're talking on.
![Conversations page in the Cooby workspace](https://storage.crisp.chat/users/helpdesk/website/-/a/7/7/6/a776868fb0318800/conversations-page_5aallx.png)

## Starting a new conversation
1. Click **New message** at the top of the page.
2. Choose the contact and write your message.

## Conversations settings
Conversations settings control how the inbox works for your whole workspace. You can choose whether the Conversations tab is shown, which chats sync, and who can reply from a WhatsApp API number. Changes here apply to everyone in your workspace.
1. In your Cooby workspace, go to **Settings**.
2. Under **WhatsApp**, select **Conversations**.
You can also click the gear icon at the top of the **Conversations** page.
![Conversations settings](https://storage.crisp.chat/users/helpdesk/website/-/a/7/7/6/a776868fb0318800/conversations-settings_19inbxa.png)

### Who can open Conversations
Choose who in your workspace can open the Conversations page.
* **Off**: hides the Conversations tab for everyone.
* **On for everyone**: every member can open Conversations and see the workspace's chats.
* **Own conversations only**: members see only their own conversations.
* **Admins only**: only workspace admins can open Conversations.
### Allow CRM chat links
When this is on, members can open a chat from a link in HubSpot or Salesforce even if they can't open Conversations. They see only that chat, not the rest of the inbox. This setting is always on when **Who can open Conversations** is set to **On for everyone**. Learn how to [open WhatsApp chats from HubSpot](https://help.cooby.co/en/article/chat-view-1ja8frq/).
### Sync group chats
Turn this on to sync WhatsApp group chats for everyone in the workspace. Turn it off to sync only 1:1 chats. Conversations that were already synced are kept.
### Chat visibility
Turn on **Show chats for contacts not in your CRM** to include chats that are not linked to a CRM contact. These chats may contain personal or sensitive messages, so leave this off if your team only needs chats with CRM contacts.
### Who can reply from a WhatsApp API number
Choose who can send replies from a connected WhatsApp API number.
* **Anyone in the workspace can reply.** Any teammate can answer from a connected API number.
* **Only admins and the number owner.** Other teammates can still read the conversation, but they cannot reply.
Whichever option you pick, every reply records the teammate who sent it. At the bottom of each conversation, you can see which number your reply is sent from, for example **Replying from Alex Morgan ·** **+1 555 0132 1851**.

For any concerns or questions about Conversations, kindly email us at <support@cooby.co> 💜