> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.cooby.co/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Bug Service Level Agreement

### Understanding Your Service Priorities

We're dedicated to ensuring your experience with our service is smooth and reliable. Below, we potential issues you might encounter and our commitment to addressing them swiftly and effectively.

### Issue Categories and Response Times
![](https://storage.crisp.chat/users/helpdesk/website/-/a/7/7/6/a776868fb0318800/2025-05-09-52104_1mg3z7o.png =678x750)
### Communication Channels

You're in good hands. Our responsive team will keep you updated through your preferred channels, ensuring clarity and support.

* Live Chat: [Click Here](https://app.cooby.co/integrations?open=live-chat)
* Email: [support@cooby.co](mailto:support@cooby.co)


### Customer Service Availability

Our Business Hours: Monday - Friday

* 10a.m. - 06p.m. (UTC+08:00)

**Please note:** Customer support is unavailable on weekends and Taiwan public holidays.

### Our Commitment

We understand how crucial timely support is to you. These guidelines reflect our pledge to provide clear, effective solutions, ensuring your satisfaction and trust in our service. We aim to resolve issues swiftly, keeping you informed and confident in our dedication to your experience.

**Note:** These timelines are our commitment to excellence, providing a framework for expected service. We endeavor to resolve issues more swiftly when possible and will maintain transparent communication throughout the process.