Getting Started
Intro to Cooby
How to use Cooby: Your quick start guide
Cooby glossary
Setting up
Getting started for Cooby admins
Invite team members
Getting started for new users
Join another Workspace
Using Cooby
Workspace
Inbox productivity
Inbox Zero
Tabs
Custom Tabs
Sort chats into Custom Tab
Rename Tab
Hide Tabs
Contact Card
Reminders
Schedule Events
Notes
Communicate at scale
Templates
Chat with non-contact
Broadcast
Import Contacts
Export Contacts
Share conversation
HubSpot Integration
Intro to HubSpot Integration
How to use HubSpot Integration: your quick start guide
How to connect to HubSpot
Install Cooby on HubSpot
Grant access to chats
HubSpot permissions
Linked Contacts
Using HubSpot Integration
HubSpot Sidebar
Create HubSpot Contacts
Edit HubSpot Contact
Create HubSpot Notes
Create HubSpot Tasks
Create HubSpot Deals
Create HubSpot Tickets
Message syncing
Message Syncing
Auto-Sync
Auto-Sync Status
Manual-sync
Synced Messages
WhatsApp Activity
Chat View
Report & Workflows
Create HubSpot Reports
Create HubSpot Workflows
Frequently Asked Questions
General FAQ
Is Cooby a CRM?
Why choose Cooby?
How to Remove Cooby from My WhatsApp
Can I integrate my WhatsApp API number?
Can I use my regular WhatsApp number for Cooby?
Can I change WhatsApp numbers on Cooby whenever I want to?
Can I use Cooby on multiple devices/ WhatsApp numbers?
Can Cooby support WhatsApp on mobile?
Account and Billings
Billings and Payment
Updating your billing information
Upgrade subscription plan
Downgrade subscription plan
Pay for my subscription in USD using locally issued debit/credit cards
Apply discount coupon
Payment methods
Account Settings
Subscription Plan
The timing for making the payment
Cancel my subscription
Manage your language preferences
Reset password
Change account email
Delete account data
Zapier Integration
Zapier Integration Guide
All Categories > Frequently Asked Questions > General FAQ
8 articles
Cooby is NOT a CRM. Cooby enables you to create workflows in a matter of seconds right within WhatsApp where the UX/UI is already familiar to you. You are able to skip the long and tedious setup time…
Updated 2 weeks ago
What makes Cooby special is that we are highly focused on addressing a very obvious problem: WhatsApp is just not made for work. We see to it that your issue is addressed as effortless as possible, t…
Updated 2 years ago
Before uninstalling Cooby, please ensure that you do not have any active paid account with Cooby. Otherwise, we will continue to charge the subscription fee until you cancel it, regardless of whether…
Updated 2 months ago by Gin Lin
Unfortunately, we do not support API numbers just YET! We focused on enabling regular or business WhatsApp numbers to work around the constraints of APIs such as having to wait for customers to make…
Yes, you may. Cooby is designed so that anyone with a regular or business WhatsApp number is able to organize their inboxes according to their needs and preference.
Technically, yes. Although, this is not advised as changing numbers will mess with your settings and pre-made custom tabs, notes, and other pre-defined settings.
Cooby does not support the WhatsApp API at this time. Cooby is designed to help individuals and businesses manage their WhatsApp communications more efficiently. Although it is technically possible,…
Updated 4 months ago by Gin Lin
Unfortunately, at the moment, Cooby does not support WhatsApp for mobile devices. Our platform is designed to focus on work scenarios, and as such, we prioritize the use of WhatsApp Web for the best…
