Reset password

Updated 1 week ago by Gin Lin

Did you forget your password? Read on for steps to sign back in to Cooby.

You'll need access to the email inbox associated with your Slack account to reset or add a password. If you don't have access, you will not be able to reset the password.

Reset your password
  1. Visit https://app.cooby.co/auth/login.
  2. Click forgot password?.
  3. Enter your email address and click Send.
  4. Check your inbox for a Cooby email: Forgot your password?
  5. Click Reset password and enter the new password, then click Submit.
  6. Click Go to log in and enter your email account with the new password.
Your password must be at least eight characters long.

Troubleshooting

Why didn't I get a password reset email?

Check your spam or junk folder. If emails from Cooby aren’t getting delivered to your inbox, ask your company's IT team to allow emails from @cooby.co and @getcooby.co.

I don't have a password

If you didn't set a password when you signed up for Slack (ex., if you sign in with Apple or Google), you can request a password reset to add one to your account.

We hope this document helps you better understand how Cooby works. For any concerns or questions regarding your account setting, kindly shoot us a WhatsApp message at +14159699946 or email us at support@cooby.co 💜

How did we do?