Grant access to chats

Updated 2 weeks ago by Albert Tseng

The following is a guide for how to grant Cooby access to your WhatsApp chats so that Cooby can help you sync chats to HubSpot.

If you have not installed Cooby in your HubSpot account, please do so before continuing this guide.

On your WhatsApp Web, click on the HubSpot icon in the top nav. You should see a request for auto-sync permission.

This is a notice that you syncing settings are currently set to Auto-Sync.

When you click on "Accept", you should see a popup displayed.

This is a one-time permission request for Cooby to be able to read your WhatsApp messages.

Once you click "Accept", Cooby will begin linking your contacts and syncing your messages to HubSpot.

If you click "Decline", Cooby will not be able to read your messages and thus will not be able to sync your messages to HubSpot.

Next: Set up your team permissions

We hope this document helps you better understand how Cooby works. For any concerns or questions regarding your HubSpot integration, kindly shoot us a WhatsApp message at +14159699946 or email us at 💜

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