How often does Auto-Sync happen?
Cooby will attempt to sync messages from your WhatsApp Web every 3 minutes.
If you close WhatsApp Web or your computer goes to sleep syncing will pause. When you open WhatsApp Web again Cooby will continue sync from where it left off the last time you have WhatsApp open.
In some cases when the synced message volume is large, there will be some delays between “Sync complete” and seeing your messages on HubSpot.
If you see this situation prolong more than 1 day kindly reach out to Cooby's WhatsApp support at +14159699946.
We hope this document helps you better understand how Cooby works. For any concerns or questions regarding your HubSpot integration, kindly shoot us a WhatsApp message at +14159699946 or email us at email@example.com 💜